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How heybej Handles Your Account and Rights

Access to heybej and use of our services depends on your local law and the eligible regions we support.

Account Terms ApplyJurisdiction-Dependent AccessbKash, Nagad, Rocket CoveredData Handled Responsibly
heybej How heybej Handles Your Account and Rights
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security starts at registration. We use OTP verification tied to your mobile number — the same number linked to your bKash, Nagad, or Rocket wallet — so account access always requires a live confirmation to your device. Data we hold about you is limited to what is needed to operate your account, process payments, and meet our compliance obligations. We do not sell your personal information to third parties.

OTP Login Verification

Every login triggers an OTP to your registered mobile. If you did not request access, contact support immediately via live chat to lock the account.

Payment Data Retention

Transaction records for bKash, Nagad, and Rocket deposits and withdrawals are retained for the period required by our compliance policy, then deleted.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can manage cookie preferences from account settings.

Data Access Requests

You can request a copy of your personal data or ask us to delete your account by contacting support. We respond within the timeframe set out in our policy.

POLICY CONTACT PATHS

How to Reach Us About Legal Queries

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal complaint, our support team handles policy queries directly. You can reach us through live chat in the lobby, by email, or through the in-app help section on mobile. For data requests, quote your registered mobile number so we can locate your account quickly.

Live Chat Open the lobby on mobile or desktop and tap the chat icon. Policy and account queries are handled during support hours stated in the help section.
Email Support Send your legal or data query to our support address listed in the account help section. Include your registered mobile number for faster handling.
In-App Help The help section inside your account covers common policy questions, complaint steps, and how to submit a formal data access or deletion request.

Questions About Your Rights and Our Policy

Here are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Access depends on your local law and the regions we support. If online gaming is restricted where you are, our terms do not override that. Check local law before opening an account.

Contact support through live chat or email, quote your registered mobile number, and ask for a data access request. We will respond within the timeframe in our policy.

Payment records are kept for the period our compliance policy requires. After that, they are deleted. You can ask support for a transaction history at any time.

Submit an account closure request through the in-app help section or via email support. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet after verification.

We notify you of material changes to our terms via the contact detail on your account before they take effect. Continued use after that date means you accept the updated terms.

Raise it with live chat support first. If the issue is not resolved, follow the formal complaints path described in the help section. Keep your payment confirmation as evidence.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.