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Terms Conditions for heybej Account Holders

These terms set out how you use heybej, what we expect from account activity, and how deposits through bKash, Nagad and Rocket fit into your play.

Account eligibilityWallet deposit rulesFair play standardsWithdrawal verificationService availability

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How These Terms Apply to Your heybej Account

heybej Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering with heybej, you confirm that you meet the legal age and eligibility requirements for online gaming in Bangladesh and that your access depends on local law and eligible regions. Our platform operates where service is available, and we reserve the right to verify identity,

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location and payment source before processing deposits or withdrawals. You agree to provide accurate registration details, keep your login credentials secure, and use your own bKash, Nagad or Rocket wallet for all transactions. We do not permit account sharing, third-party deposits, or any activity that violates
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fair play. If we detect fraudulent behaviour, duplicate accounts, or misuse of bonus terms, we will suspend the account and withhold funds pending investigation. Deposits must come from a wallet registered in your name; we reject payments from shared or business accounts. Withdrawals require wallet verification,
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which typically completes within one business day for established accounts. By placing bets, you accept that all wagers are final once confirmed and that game outcomes are determined by certified random-number generation or live dealer procedure. We publish payout rules for each game category in the
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lobby; it is your responsibility to review them before play. These terms are governed by the laws of the jurisdiction in which heybej is licensed to operate, and disputes are subject to the resolution process detailed in our support documentation. We update these terms periodically; continued
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use of the platform after changes constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUESTIONS

Ask About These Terms

If something in this agreement is unclear, or you need clarification on withdrawal verification, account limits, or fair-play rules, reach us through the channels below. We answer terms questions in plain language, not legal jargon, so you know exactly what your obligations are before you deposit or place a bet.

ACCOUNT SAFEGUARDS

How We Enforce Fair Terms

We built these terms to protect both your account and the integrity of the platform. Every rule here exists to prevent fraud, ensure fair outcomes, and keep your wallet transactions secure. Below is how we apply each safeguard day-to-day, from identity checks to withdrawal reviews.

Identity verification

We verify your name, phone number and wallet ownership before your first withdrawal. This prevents third-party deposits and ensures that winnings return to the same bKash, Nagad or Rocket account you used to fund your play, keeping your funds under…

Fair play monitoring

We scan bet patterns, login behaviour and game activity for signs of collusion, bot use, or bonus abuse. If we flag an account, we freeze it until we review the logs.

Wallet-match rule

Deposits and withdrawals must use the same wallet number registered to your account. We reject payments from a friend's bKash or a business Nagad wallet, and we will not send winnings to a third-party Rocket account.

Terms update notice

When we revise these terms, we post a notice on your account dashboard and send a summary to your registered email. You have seven days to review changes before they take effect.

Common Questions About Our Terms

No. Every deposit must come from a wallet registered in your name and verified against your account details. We reject third-party payments to prevent fraud and ensure withdrawals return to the rightful owner.

We detect duplicate accounts by phone number, device ID and wallet match. If we find two accounts under your control, we close both, void the bonus, and withhold any balance pending investigation. One account per person is a strict rule.

Verification usually completes within 24 hours if you upload a clear wallet screenshot showing your name and number. Once approved, withdrawals to that same bKash, Nagad or Rocket account process automatically without further checks.

Yes, we update terms periodically to reflect new payment methods, game rules or regulatory requirements. We notify you by email and dashboard banner seven days before changes take effect, giving you time to review and decide whether to continue using the platform.

No. All bets are final once you confirm them in the game interface. This applies to slots, live tables, sportsbook wagers and crash games. Check your stake and selection before you click confirm, because we cannot reverse a placed bet.

Contact our support team with your account details and the specific clause you are disputing. We review the logs, explain our decision, and escalate to management if you remain unsatisfied. Formal dispute resolution follows the process outlined in the full terms document available in your account dashboard.

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